ZenTao ManualBook Info
1 Introduction
1.1 About ZenTao
1.2 Technical Support
2 How to Install ZenTao
2.1 Choose the best installation
2.2 ZenTao Cloud
2.3 One-click Installation for Windows (Recommended)
2.4 One-click Installation Package for Linux
2.5 Source Code Installation (for all Systems)
2.6 Set up Virtualbox for ZenTao
2.7 Softaculous service
3 Upgrade ZenTao
3.1 Upgrade ZenTao
3.2 Upgrade by source codes ( for all systems)
3.3 Upgrade for one-click installation for Windows (xampp)
3.4 Upgrade for one-click installation package for Linux
4 Users and Groups
4.1 Organization Structure
4.2 Add an User
4.3 Batch Manage Users
4.4 Groups and Privileges
5 Simple Application
5.1 Project and Task Management
5.2 Bug Management
5.3 Product Management
5.4 Individual Task Management
6 Basic Application
6.1 Basic Workflow
6.2 Agile and Scrum
6.3 ZenTao and Scrum
6.4 ZenTao Tutorial for Rookies
6.5 Create a Product
6.6 Create a Story
6.7 Create a Project
6.8 Confirm Stories
6.9 Decompose Tasks
6.10 Report a Bug
6.11 Manage Contacts
6.12 Customization
7 Advanced Application
7.1 Workflow
7.1.1 ZenTao Workflow
7.2 Personal management
7.2.1 My To-dos
7.2.2 My Task, Story and Bug
7.2.3 My Profile
7.3 Product Owner
7.3.1 Manage a Product
7.3.2 Create and Review a Story
7.3.3 Change and Review a Story
7.3.4 Story Status
7.3.5 Notes for Writing a Story
7.3.6 Product Module
7.3.7 Release Plan
7.3.8 Create a Release
7.3.9 Roadmap
7.3.10 Manage Documents
7.3.11 Product Meetings
7.3.12 Project Management, Presentation and Summary
7.3.13 Story Reports
7.4 Project Manager
7.4.1 Create a Project
7.4.2 Set up a Team
7.4.3 Confirm Stories to be done
7.4.4 Decompose Tasks for Stories
7.4.5 Daily Standup Meetings
7.4.6 Check Project Progress via Burndown Chart
7.4.7 Check Project Progress via Lists
7.4.8 Presentation and Summary Meetings
7.4.9 Basic reports of Tasks
7.5 Development Team
7.5.1 Project planning meeting and decompose tasks
7.5.2 Claim and update Tasks
7.5.3 Create a Build
7.5.4 Test Task
7.5.5 Resolve a Bug
7.5.6 Manage Documents
7.5.7 Confirm Bugs
7.6 QA Team
7.6.1 Bug Management
7.6.2 Submit a Bug
7.6.3 Confim and Close a Bug
7.6.4 Activate a Bug
7.6.5 Find a Bug
7.6.6 Test Case
7.6.7 Create a Test Case
7.6.8 Manage a Test Task
7.6.9 Execute Cases and Report Bugs
7.6.10 Reports
8 Configuration
8.1 Maintain ZenTao
8.1.1 Initialize scripts
8.1.2 Back up ZenTao
8.1.3 Recover the deleted
8.1.4 Update Burndown charts
8.2 Deploy ZenTao
8.2.1 Guest Login
8.2.2 Configure Email Notification
8.2.3 Set Super Admin
8.2.4 Configure Static Access
8.2.5 Delete "zentao" from your address
8.2.6 Integrate ZenTao with SVN
8.2.7 Integrate ZenTao with Git
8.3 Import other systems
8.3.1 Import data from bugfree
9 Custom Development
9.1 ZenTao Mechanism of Developing
9.2 ZenTao Directory
9.3 Modify files
9.4 ZenTao Database
9.5 Common Modules
9.6 Add features to navigation bar
9.7 Examples: Modify Language Prompt
9.8 Examples: set priority when creating bugs
9.9 Web Editor
9.10 Packaging Standards of ZenTao 1.1
10 Other Relevant Issues
10.1 About third-party code
10.2 How to Help ZenTao
10.3 ZenTao Business Service
10.4 Acknowledgement

Technical Support

2015-09-09 13:29:07
chunge
1452
Last edited by Yves on 2017-11-30 16:18:40

1. Required reading before asking questions

In order to get technical support faster and better, please read the following instructions.

2. Don'ts when asking questions

  • Please do not ask questions with a strong sense of subjectivity. For example, do not use words or sentences such as "too difficult to use", "too troublesome", "strongly recommended" or "urgently";
  • Please do not ask repeatedly: if you have submitted your questions on our website, please do not ask it again via email or vice versa.
  • Please do not ask pointless questions, such as "Is anyone here?" or "I’m a rookie".

3. Dos when asking questions

  • Make sure to read the PPT documents, as most of the questions can be found there.
  • Make sure to upload screenshots. Do not guess what the problem is yourself and make sure to upload screenshots of your problems;
  • Make sure to find the logs. The latest logs which name starts with "php" can be found in the directory  zentao / tmp / log.

4 Technical support

Currently, technical support is remote support, including email, instant messenger, and remote desktop. Service time is 9:00 AM - 11:30 AM and 1:00PM - 5:30 PM (GMT +8:00 Beijing time) Monday through Friday. Add Nature Easy Soft(renee@cnezsoft.com) on Skype, or email us at Renee@cnezsoft.com or Max@cnezsoft.com.

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