Summary : DevOps approach involves collaboration among customers, product management, developers, QA, and other roles to better products, services, and systems.

Enterprises are facing rapid changes and high requirements every day. Today's primary consumers have ever changing needs and higher expectations for enterprises than their predecessors. Increasingly fierce competition means that enterprises must act quickly and wisely to maintain their market share. Enterprises continue to compete with competitors and strive to provide customers with the best products. The root cause of many difficulties is the lack of communication. For many companies, DevOps is a way to solve the dilemma.

According to the cloud status survey of 1060 IT professionals conducted by RightScale in 2016, 81% of large enterprises and 70% of small and medium-sized enterprises reported using DevOps. This agile thinking approach involves collaboration among customers, product management, developers, QA, and other roles to better products, services, and systems.

What are the Advantages of DevOps for Different Roles?

Developers

Developers who do not adopt DevOps may be frustrated with the daily tasks of building and deploying the process. Because they have to finish the same job repeatedly, they will have no time to innovate.

With DevOps and automation, those monotonous and repetitive tasks can be eliminated! Without these time-consuming projects, developers can have more time to do what they like: R & D. Spending more time innovating and less time repairing and maintaining is a victory.

Don't want to participate in software operation and maintenance? With DevOps opening up silos and increasing cooperation, this situation will beckon to you soon.

Operation and Maintenance Personnel

For O & M, before adopting DevOps, one of the typical problems is to obtain random and often error-prone code from developers. Because there is little communication, it takes longer to to resolve, making the work more difficult. O & M is concerned with maintaining the stability of the environment, but it isn't easy to do so.

With DevOps, the time spent by operation and maintenance personnel on unplanned work and rework has been reduced by 22%. This is mainly due to increased communication with developers. Better code, a shared codebase, and a more stable operating environment make work easier.

Automation and continuous integration allow new functionality to be delivered without threatening stability.

Product Manager

When your products and services take longer to be manufactured and put into action, it is difficult for you to beat your competitors. This is especially difficult when your software has errors.

DevOps encourages collaborative environments. When there is more communication in the production process, the output is a better product. When everyone is consistent, the final product delivered will be better. The 46 times software deployment frequency and 440 times change lead time brought by DevOps will make the operation and maintenance work more accessible.

System Administrator

It is almost impossible to effectively manage a team that never communicates. Lack of communication makes work difficult because of software errors, untimely feedback, and low visibility. Collaboration is one of the critical elements of DevOps. Communication will lead to better products and better systems. In addition, their management is not so complex. Automation reduces human error and reduces the failure change rate by three times.

DevOps also increases the visibility of the entire software development process. You can quickly fix the problem by detecting the error, locating its root cause, and finding the reason. DevOps makes troubleshooting 96 times faster.

Test Engineer

If you don't know where and who caused the problem, it's challenging to solve the problem. When you can't find a problem, can't solve it, and know that every minute means that more and more people feel inconvenient (and may worry about it), the pressure comes.

DevOps allows faster problem resolution. Improving visibility and communication is critical to problem-solving. Engineers can use real-time data to solve problems and understand the impact of application changes. When a problem arises, engineers need to implement the solution as soon as possible. If a bug becomes too deep, it is more challenging to repair.

QA

QA's job is to ensure that products and systems are running well, but that doesn't mean they like bug-ridden software and processes. Without communication, collaboration, and automation (all the pillars of DevOps), mistakes will creep in.

With DevOps, team members can work together to produce better products, and automation can reduce avoidable human errors. The result is fewer errors. Moreover, mistakes are smaller and easier to fix due to continuous integration, continuous delivery, and frequent small changes. The DevOps users report reflects that the time to fix security issues has been reduced by 50%, and fault recovery has been accelerated by 96 times.

Customer Service

Anyone who has worked in the service industry, whether in restaurants, retail, or customer service, knows the pain of dealing with dissatisfied customers. When the system has faults and errors, the users are not going to be happy. Of course, you didn't create the marks, but you have to deal with them.

DevOps will lead to fewer errors, which means that the user experience is more comfortable. Although we will still receive complaints from users, this will only be less and less. In addition, users will not be angry because they experience the same faults repeatedly.

A more collaborative environment means that your work is more accessible.

End-User

The meaning of change is for a better user experience. Adopting DevOps simplifies the process for yourself and means that you will have more time to make more improvements for customers.

DevOps makes the end-user experience more consistent by improving processes and applications. In general, DevOps make the interaction more enjoyable.

All the Characters Benefit!

To sum up, everyone benefits from some of the cornerstones of DevOps, such as continuous integration, continuous delivery, release automation, test automation, and collaboration. Continuous integration almost eliminates the possibility of significant failures or errors. Automated processes eliminate cumbersome manual tasks. Collaboration creates a coordinated team and improves the final product.

DevOps creates happier and more efficient teams. People don't have to finish the same tedious tasks and solve the same problems again and again. The reduction of frustration and unhappiness will make team members more efficient and efficient. This can eliminate some dissatisfaction in work and add value to the organization.

Team efficiency reaches its peak with more creative and innovative tasks, collective responsibility, and enhanced communication. When the silo is broken, the team will have a clearer understanding of the common goal and the plan to achieve the goal. In addition, increased transparency will lead to wiser decision-making. Empowered, confident, and collaborative teams act faster and more effectively, resulting in faster release and more intelligent work.

If there are problems or unplanned work, communication can help the team manage unexpected obstacles. DevOps establishes processes and priorities to guide you and your team members to complete incidental work while continuing the original plan.

When employees do what they like to do, they will be more engaged and happier. DevOps does not solve the problem of tools, and it solves the problem of people. Happy employees bring delighted customers.

The Company Has Also Benefited

Through a better process and communication environment, the company will benefit a lot. Not only in the way that everyone is a friend emotionally but also economically. More satisfied employees can do what they like, and customers get a better experience, and the company will benefit from it.

As DevOps saves time and resources and improves the speed and competitiveness of the company, ROI (return on investment) has been effectively enhanced. With continuous integration, continuous delivery, release automation, test automation, and collaboration, organizations can deliver features faster and enter the market more quickly. The team is active, not passive, because it can meet new market needs and deal with security threats.

Continuous feedback enables the company to listen to customers more frequently. As a result, organizations can deliver more timely and relevant software. In this way, we can respond to customers' changing needs faster and improve the user experience.

In today's society, every company is essentially a technology company. Without fast software, we will never be able to bring our products to the market. Without DevOps, you can't have fast software.

DevOps aligns it with business goals. It creates a team focused on creating value and continuously improving the organization. Making the best customer experience is a top priority. Everyone works together to develop and maintain the best products and services.

DevOps combines speed and direction to bring benefits to enterprises.

Author bio

Chen Qi, a senior agile test consultant, as a team member of ZenTao, a well-known domestic project management software, is mainly responsible for the open-source automated test management framework-the development of ZTF. With more than ten years of practical experience in the agile process, he is now committed to the practice and research in test automation and DevOps.