What features to look for in Devops outsourcing companies

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In the past, software development and operations were isolated departments, with developers writing code and system administrators managing server deployments. However, communication was often poor between these two teams, leading to silos and different processes.

This all changed with the introduction of the DevOps approach. Put simply, DevOps is a software development methodology that emphasizes communication and collaboration between developers and operations teams.

Since its inception, DevOps has been widely adopted by organizations of all sizes. And while some companies choose to have an in-house DevOps team, others opt for outsourcing these services to a third-party provider. Chances are you're reading this because you're considering becoming one of the latter - a team that outsources DevOps.

So we're here to help. In this article, we'll explore what DevOps outsourcing is, the advantages and disadvantages of this approach, and the key features to look for when hiring a third-party DevOps team.

So grab yourself a coffee, make yourself comfortable, and let's get started.

What Is DevOps Outsourcing?

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In simple terms, DevOps outsourcing is the process of hiring a third-party vendor to provide DevOps services. This could include anything from setting up a CI/CD pipeline to managing server deployments and monitoring systems.

The UK, The USA, and Western Europe generally have a shortage of local tech talent. As a result, many companies in these regions choose to outsource their DevOps needs to providers in other countries.

DevOps outsourcing services can be adjusted to your needs and project specifications, but they typically cover a range of areas, including cloud services, configuration management, low code/no code platforms, CI/CD implementation and more.

Advantages of DevOps Outsourcing Services?

There are many advantages to outsourcing DevOps services, which we've listed below. Of course, every company is different, so it's important to weigh up the pros and cons of this approach before making a decision.

1. Flexibility

Outsourcing DevOps services gives you the flexibility to scale up or down your team size as needed. This can be extremely useful if you have a large project that requires extra manpower or if you need to quickly reduce your team due to budgetary constraints.

Let's say you're creating an app for brand ambassador programs for a new product launch. You might need to outsource some extra help to ensure the project is completed on time and within budget. Plus, you’ll free up the time to focus on the jobs that you need to complete like writing project management reports. Once the project is finished, you can simply reduce the size of your team (and associated costs) without any long-term commitment.

2. Cost-Effective

Outsourcing DevOps services can also be cost-effective. In most cases, it's cheaper to outsource these services than to hire an in-house team - especially if you're based in the UK, USA, or Western Europe.

Additionally, when you outsource DevOps services, you only pay for the services you need. There's no need to worry about paying for extra staff or resources that you don't necessarily require.

3. Access to Expertise

When you outsource DevOps services, you gain access to a team of experts who can provide valuable insights and guidance. They'll have access to a wide range of skills that could be invaluable to your project. A scrum release cycle is a perfect example of something that could be extremely beneficial to your team but that you might not have the expertise to implement in-house.

Let's face it. if you're a marketing marvel working at a brand performance marketing agency. You likely won't have the time (or expertise) to set up test management processes so it makes sense to outsource these services to someone who does.

4. Improved Quality

When you work with a reputable outsourcing provider, you can expect improved quality across the board. That's because these providers typically have rigorous quality control procedures in place to ensure their deliverables meet (and exceed) client expectations.

For example, let's say you're working on a digital platform that creates a contract template for services. Your DevOps team would be responsible for ensuring the platform is secure, scalable, and reliable.

5. Shorter development cycles

Outsourcing DevOps services can also help you achieve shorter development cycles. That's because these providers typically have access to the latest tools, technologies, and processes.

Let's say you're developing an app. DevOps teams would be responsible for ensuring the app is compatible with all major browsers and devices, and they'd do so by using the latest testing and debugging tools.

Disadvantages of Outsourcing DevOps

While there are many advantages to outsourcing DevOps services, there are also some potential disadvantages that you should be aware of. These include:

1. Lack of Control

When you outsource DevOps services, you essentially hand over the reins to someone else. This can be difficult for some companies (especially those who prefer to have more control over their projects). If you're working on a sensitive project or if you have strict deadlines, this lack of control can be a major drawback.

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2. Communication Barriers

There's also the potential for communication barriers when you outsource DevOps services. This is often due to cultural differences or language barriers. To avoid any miscommunication, it's important to work with an outsourcing provider that has a good understanding of your company's culture and values. Also, be sure to track emails, calls, and meetings carefully to ensure everyone is on the same page.

3. Security Risks

When you outsource DevOps services, you also need to be aware of security risks. In most cases, these providers will have access to your company's confidential data (such as customer information). As such, it's important to choose an outsourcing provider that has robust security measures in place. Be sure to ask about their security procedures and policies before you sign any contracts.

What Features of a 3rd-Party Talent That Companies Look For

Now that we've looked at the advantages and disadvantages of outsourcing DevOps services, let's take a look at what companies should look for when choosing a third-party talent. The following are some key features to look for:

1. Technical Expertise

When choosing a DevOps outsourcing provider, it's important to look for a team that has the necessary technical expertise. Ideally, you want a team that has experience working on similar projects.

If you're working on autoML tools, for example, you'll want to choose a provider that has experience with machine learning and data science.

2. Industry Experience

Another important factor to consider is industry experience. You want to choose a team that understands your industry and can provide insights and guidance.

For example, if you're in the healthcare industry, you'll want to choose a team that has experience working with HIPAA compliance or other regulations.

3. Communication Skills

Communication is key when outsourcing DevOps services. After all, these providers will need to be able to communicate effectively with your internal team.

Be sure to choose a team that has good communication skills and that you feel comfortable working with. Also, be sure to set up clear communication channels from the start.

4. Flexibility

When outsourcing DevOps services, it's important to choose a team that's flexible and can adapt to your company's needs. Things change quickly in the world of DevOps, so you need to be sure that your provider can keep up with the latest changes.

Let's say you're creating a tool that can track SEO results. If the tool needs to be updated to reflect the latest algorithm changes, you'll want to be sure that your provider can make the necessary changes quickly.

5. Location

Next, you'll want to consider where your DevOps outsourcing provider is located. In most cases, it's best to choose a team that's in the same time zone as you are - or at least one that's close. This will make communication and collaboration much easier.

In their survey, GoodFirms found that 1/3 of respondents who outsourced to India considered the 10-hour (or more) time difference to be a big challenge. So if you're a software agency working on a programme that creates a ready-to-use partner marketing plan for your US customer base, it might be better to choose a team in the US or Central America.

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6. Cost

Finally, you'll want to consider cost when choosing a DevOps outsourcing provider. Be sure to get quotes from several different providers before making a decision. Keep in mind that the lowest price isn't always the best option. You'll want to be sure that you're getting a good value for your money.

7. Commitment to Training and Development

When outsourcing DevOps services, it's important to choose a team that's committed to training and development. A culture of continuous learning is important. As the world of DevOps changes, you want to be sure that your provider is keeping up with the latest changes.

The best way to do this is to choose a team that offers training and development opportunities for their employees. This way, you can be sure that your team is always up-to-date on the latest changes in the DevOps world. A quick search on their website should give you an idea of what kinds of training and development opportunities they offer.

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8. Reputation

There's a popular proverb that says: "a good name is worth more than gold." When it comes to outsourcing DevOps services, this couldn't be more true. You want to be sure that you're working with a team that has a good reputation. There are a number of ways you can do this, including checking out online reviews, asking around and researching their website.

9. Vendor Size and Capabilities

Your perfect vendor will be neither too large nor too small. They should have a pool of programmers large enough to keep with the intended work pace of your project.

Why don't you want a large vendor, you ask? Because then your project and company must be "big enough to matter" to the partner you select. If you are seen as too small in terms of the revenue opportunity, the outsourcing company will defer attention and their top talent to larger customers who are more able to influence decision-making. On the other hand, you also don't want a vendor that's too small. They might not have the resources or manpower to keep up with your project.

DevOps Outsourcing Models

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Now that you've considered all of the factors above, it's time to choose a DevOps outsourcing model. You'll want to choose a collaboration model based on your requirements. The most common models are:

1. Hire DevOps consultants

If you're looking for help with specific tasks, you can hire one or more DevOps consultants. Consultants provide services for a short period to perform specific tasks, including analyzing current ecosystems and optimizing strategies.

2. Hire DevOps engineers

If you're looking to augment your team, you can hire one or more DevOps engineers from the services provider. Here, you have a say in the tools, technology, processes, and capabilities.

3. Build a dedicated DevOps team

You can also hire a dedicated DevOps team that works exclusively on your project. Your team can be of any expertise or seniority, and they bring innovative ideas to help form a long-term relationship.

Use a managed services model: This model is best for organizations that want to outsource the entire DevOps process. In this case, the DevOps service provider is responsible for the end-to-end implementation of DevOps.

ZenTao's DevOps solutions are very professional, perhaps you can consult their team for better help.

Final Thoughts

So there you have it. These are the things you need to consider when choosing a DevOps outsourcing provider. Keep these factors in mind, and you'll be sure to find the perfect provider for your needs.

Good luck and happy outsourcing!

Need more help? Check out the Zentao blog. They have more articles on project management tools, software management, building cross-functional teams, and so much more.

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Author bio :

Sam O’Brien is the Chief Marketing Officer for Affise—a Global SaaS Partner Marketing Solution. He is a growth affiliate network expert with a product management and design background. Sam has a passion for innovation, growth, and marketing technology. Sam O'Brien has also written content for Cincopa and VWO.