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SMTP error, not able to connect
2018-07-31 14:16:23
Neha Verma
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SMTP Error: Could not connect to SMTP host. Please make user the zentao host:\n 1. ping the smtp host ok;\n 2. telnet the smtp port to smtp host ok;\n 3. If ping and telnet are ok, checking firewall under window, turn off selnux or "setsebool httpd_can_sendmail true" to allow apache to send mail under linux.
SMTP -> ERROR: Failed to connect to server: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. (10060) 
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2018-07-31 16:47:07
Pedro
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Hi, Neha Verma, It seems like you are setting the email configuration.

please following the steps to find where you are blocked:

1.ping the smtp host ok

2.telnet the smtp port to smtp host ok

3.If ping and telnet are ok, checking firewall under window, turn off selnux or execute "setsebool httpd_can_sendmail true" to allow apache to send mail under linux
Last edited by Pedro on 2018-08-01 09:25:54
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2018-07-31 17:43:14 Reply #1
Neha Verma
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Hi,

 I tried telnet 172.26.56.26 25
Connecting To 172.26.56.26...Could not open connection to the host, on port 25: Connect failed


So, do I need to get this port open for this IP?
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#3
2018-08-01 09:18:01
Pedro
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Hi, Neha Veram ,

Yes,  If sending email by zentao, zentao server need be able to communicate with your smtp server.

If any problems, welcome back.
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#4
2018-08-01 18:17:13
Neha Verma
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Hi Pedro,


  After some changes from my end, I am getting following error now

SMTP Error: Could not authenticate.
SMTP -> FROM SERVER:220 mail-server.impetus.in ESMTP Postfix 
SMTP -> FROM SERVER: 250-mail-server.impetus.in 250-PIPELINING 250-SIZE 10240000 250-VRFY 250-ETRN 250-STARTTLS 250-ENHANCEDSTATUSCODES 250-8BITMIME 250 DSN 
SMTP -> ERROR: AUTH not accepted from server: 503 5.5.1 Error: authentication not enabled 
SMTP -> FROM SERVER:250 2.0.0 Ok 


Please help. All smtp server enablement is done from my side
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#5
2018-08-07 10:31:34
Pedro
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Hi Neha, The message seems like that your connection is ok, but your authentication of smtp is not passed.


The reasons are varied, please contact us with whatsapp：+86 18560607261
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#6
2018-08-16 18:23:46 Reply #5
Neha Verma
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Thanks Pedro for all the help, it got fixed for me after some configuration changes. I just got one question that what triggers email notifications at different stages of defects.
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#7
2019-02-12 14:27:58
Fei Teng
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Email notification will be sent out when there is any change on a task/bug/story. You can refer HERE for more information.
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