Jira vs. ZenTao 8: Features for Business 

Maintaining your business standard is critical in today's competitive industry if you want to develop a long-term future. The two key aspects that play a game-changing role in achieving the same are online resource availability and customer service. 

Several businesses have invested in customer service software such as Jira Service Management and ZenTao Feedback to help teams achieve their service level targets. The application allows them to manage and automate their tasks efficiently. Jira Service Management assists businesses in providing outstanding customer service while also supporting their long-term growth plans. Come take a look at the fantastic Jira Service Management features.

Jira Service Management

The Atlassian Jira Service Management is a dependable help desk platform that allows your clients to submit defects, contact you for assistance, browse your knowledge base, and request new modifications. This service management software is utilized by a wide range of teams in a variety of sectors, including IT and operations, finance, and human resources.

Solutions, problem-solving, and support requests (internal and external) can be carried out faster, based on richer and more specific information, by eliminating any bottlenecks between teams operating separately. Jira Service Management gives organizations more visibility and responsiveness while also developing and promoting effective team communication.

Nearly half of Jira Service Management users, on the other hand, utilize it primarily for external customer service. Real-time reporting, customizable templates, automation rules, and problem and change management are all included in this helpdesk software. Furthermore, it aids in the automation of routine tasks as well as the resolution of software faults, resulting in improved customer service.

Features of Jira Service Management

Jira offers a Free plan for Jira Service Management for up to 3 agents, 2GB of storage, and Community Support. If you'd like to add more than 3 agents or get access to more features, support and storage, you can sign up for a 7-day free trial of our Standard or Premium plan.

Jira Service Management users usually find it excellent in

• A clear and intuitive customer portal
• Customisable live queues
• Powerful SLAs
• Real-time reporting
• Automations for repetitive tasks

ZenTao Feedback

ZenTao ALM was for agile development team to track bugs, and then integrates more features covering the lifecycle of application. With more understanding on ZenTao users' requirements on non-developer involvement in project management, ZenTao has Feedback Interface added and expands features to non-IT business teams.

ZenTao Feedback can be used for after-sales and technical support of delivered products. You can set the company's internal personnel, such as customer service as Feedback users in ZenTao, to submit customer feedback questions and opinions. Developer users can directly reply, forward requirements, and forward bugs based on the questions submitted.

Free features of ZenTao 

Unlike Jira service Management which is only in the cloud now(check the news that Jira stopped its Server service here), ZenTao supports both self-hosted/on premise and SaaS. 

ZenTao starts as open source project management tool, the free features can cover the pain points in application development projects, including\

• Product management: product, story, backlog, plan, release and roadmap
• Project management: project, Sprint, task, build and burndown chart
• Test management: bug, test case, test request and test result
• CI: Jenkins integration, automation testing, ZTF
• Document management: product document library, project document library and customized document library
• Work management: todo management and my task/ bug/ story/ project
• Company management: user, department, group and privileges
• Report: various statistical reports and custom reports
• Search: powerful search function helps you find the information you need
• Extensibility: extensible in almost any parts of ZenTao
• API: flexible for integration with other systems
  

Document management, tests, projects, and products are all included in the multipurpose program. It also provides easy search capabilities, a comprehensive set of statistical data, and an API. Professionals that want to cover the main processes of software development in one platform would benefit from this Application Lifecycle Management tool. You and your team will benefit from ZenTao's comprehensive features.

If you are looking for Jira alternatives, you should definitely try ZenTao. For Jira Service Management features, you can use ZenTao Feedback to collect requirements from non-developer/business teams, and use ZenTao Document for file preview/edit. Requirements are quite general here, they can be requests from your customers, incidents that need to be rapidly addressed, problems, changes, and configurations.

Final Words

There's a Jira Service Management plan for everyone, whether you're a startup trying to manage inbound requests, a growing team hoping to standardize your service management processes, or an organization seeking for a more quick, flexible ITSM solution. For Jira Service Management, we provide Free, Standard, Premium, and Enterprise plans. For individuals that need to manage their own data, we now have a Data Center option. If you prefer on premise solution, you should definitely try ZenTao. ZenTao Cloud is also affordable, and you can check the pricing here.